FAQs - Questions & Answers

FAQs Frequently asked questions (FAQ) or Questions and Answers (Q&A), are listed questions and answers, commonly asked regarding First Aid.

These question and answers will help you and are pertaining to a First aid Brisbane, our first Aid courses.

Our extensive Q & A's are here to answer any questions you may have. In particular concerns about studying through First Aid Brisbane Pty Ltd.

Here you'll find information about courses, First Aid content, enrolements, USI numbers, and much much more ...

RTO information, Certificates, national standards hopefully our question and answer page will help you understand this process the whys, hows and whatfors.

Please if you still have some concerns or require further clarification. Please call one of our staff members 07 3467 3867 who will address your concerns.

FAQs First Aid courses

First Aid Brisbane FAQs Question and answers

 

Q?

I need to book into a First Aid Course, what do I do?

A.

Excellent, you can call us, (07 3467 3867) you can pop into reception in Clontarf Redcliffe (26 Huntington St Clontarf) or simply go online www.firstaidbrisbane.com.au/first-aid-courses and follow the links for the course of your choice.

Q?

How do I know this course right for my industry?

A.

Provide First Aid HLTAID003 (previously known as Apply First Aid or Senior First Aid) and Provide CPR HLTAID001 courses are nationally recognized and required by some industries. Our courses are Nationally accredited and appropriate for the following workplaces and professions.
Workplace first aider - It is recommended that access to first aid personnel is available wherever there are more than 25 persons at a workplace, regardless of whether or not those persons are employees (e.g. schools).
Work Health and Safety Regulation 2011 sets out specific first aid requirements for certain types of workplaces. However every workplace has a legal responsibility for ensuring adequate first aid provisions.
Personal Trainers - Fitness Australia require a current First Aid and CPR certificate as a condition of registration.
Childcare workers - Provide First Aid HLTAID003 and Provide CPR HLTAID001 are approved qualifications by the Australian Children's Education and Care Quality Authority (ACECQA).
Teachers and Teacher Aides - Teacher Aides are required to hold a current first aid certificate as a prerequisite to advancement. Under the workplace first aider recommendations, all teachers should hold a current First Aid certificate.
Anyone and everyone that just wants to know what to do in an emergency – family, friends, workplaces, parents, volunteer groups, clubs and organizations’

Q?

How long am I certified for? Do I have to renew?

A.

Provide First Aid is current for three (3) years also including a 12 month CPR component. The Australian Resuscitation Council recommends that CPR is renewed every 12 months.
Don’t worry we know time fly’s so to help, we will contact you via text or email to remind you when your certification is expiring.

Q?

I have lost my certificate can you replace it?

A.

We can organize a reprint or replacement of your certificate.

There is an administration charge from $20.00 for all reprints or replacements.

Q?

How can the one day course be the same as completing the two day course? Is the qualification the same?

A.

Yes the qualification is exactly the same (HLTAID003) whether offered over two days or one day. Since we introduced the new one day format we have found people to be more confident with the learning outcome. The new format is a vastly improved concise format.

We know your time is valuable so we don’t want to waste your time by spreading things out more than they have to be. War stories and trainer glorification are not for us- our courses are all about you.

Q?

Can I have the First Aid course conducted at my workplace?

A.

Yes, we can come to you at a time which suits your workplace. We provide group discounts as well. When we come to you, the training can be tailored specifically to your work environment and includes instruction relating to specific anticipated risks, hazards, & injuries.

Q?

Is there any internet pre-study or pre-course workbook?

A.

NO, Our professional trainers will progressively assess you on the day of your course using a variety of assessment methods to ensure you are competent for the required skills of the course you have booked.

Q?

Are the new Provide First Aid HLTAID (HLT07) codes the same as completing the Apply First Aid and/or Senior First Aid?

A.

Simply YES: In October 2013 National Health Training Package HLT07 was released and Provide First Aid now replaces Applied First Aid and Senior First Aid. All providers came onboard meeting there requirements and started offering these courses by 1/7/2014.
Each participant when all components have been competently completed a Nationally Recognized Statement of Attainment is issued. This accreditation is current for three years, at which time it must be renewed.
The CPR module of the course is current for 12 months requiring annual updates.

Q?

Are the courses that First Aid Brisbane offer nationally Accredited?

A.

First aid Brisbane employee individual trainers who personally meet the requirements set by AQTF and the National training standards, and these independent trainers deliver under a partnership agreement with PADI Asia Pacific RTO #6729
Our Courses are based on Australian Resuscitation Council guidelines, and every successful participant is issued with a Nationally Recognised Statement of Attainment.

Q?

How do I enroll?

A.

We offer a variety of methods of Booking your course::

Online:        www.firstaidbrisbane.com.au
(secure payment using Bank Transfer, Credit Card or Paypal)
Phone:         07 3467 3867
In Person:  26 Huntington St Clontarf 9 am - 3 pm Monday to Friday

 

Q?

Can I get a refund?

A.

Notification of course cancellation received in writing by First Aid Brisbane with at least 10 working days’ notice of your booking Date: There will be an administration Fee deducted and balance refunded as per booking.
Notification of course cancellation with less than 10 working days – NO REFUNDS
No refunds will be given for students who fail to notify attendance, arrive late or choose not to complete the course after the course has commenced.

There are no refunds/transfers for booking for the Saturday Special Courses.

Q?

What is the difference between different training organization and RTO’s?

A.

Requirement wise NONE: Basically it comes down quality of courses and trainers’ and their ability to deliver the course in a fun but informative manner whilst meeting ASQA and NTS training guidelines.
First Aid Brisbane and PADI Asia Pacific ensure their trainers are the best and deliver high quality Training as a professional business and as neither are a charity there is a degree of expense involved in doing this.
Our trainers are dedicated first aid instructors and our course fees realistic.
You will enjoy your day and will take away considerable knowledge. PLUS parking is free when you come to us and at the door.

Q?

Parking – where and how much?

A.

Parking is FREE and at the door almost.

Q?

Who accredits your courses?

A.

Quality Australian workplace Training courses are now Nationally recognized, our trainers have a training partnership with a RTO (Registered Training Organization) to meet these requirements. PADI Asia Pacific # 6729 must meet Australian Quality Training Framework (AQTF) standards and Department of Education and Training.

Q?

How long is my certificate valid?

A.

Industry requirements state that competencies must be reassessed

  • CPR at least” every 12 months for CPR
  • First Aid units at least” every 3 years
  • Low Voltage Rescue at least” every 12 months
  • Advanced Resuscitation at least” every 12 months
  • Advanced First Aid at least” every 3 years
  • Remote First Aid at lease” every 3 years

Q?

What course do I need to do?

A.

It depends on your workplace requirements, but the standard required for most workplaces is:
HLTAID003 Provide First Aid
This includes
HLTAID001 Provide Cardiopulmonary Resuscitation (CPR)
HLTAID002 Provide Basic Emergency Life Support.

Q?

What do I need to bring to the course?

A.

Please bring a pen and paper for notes. Tea coffee and biscuits are provided for morning tea and afternoon tea when you train at our premises.
There is a canteen 200 metres down the road offering a wide choice of eating options otherwise you are welcome to bring your own lunch.
Reception offers a range of cold drinks and chocolate bars that can be purchased for the fizzy and sweet fixes.

Q?

What should I wear for my training?

A.

Wear comfortable, modest clothing as due to skill requirements of most courses you will find yourself spending a considerable amount of time on the floor particularly for cardio-pulmonary Resuscitation(CPR).

Q?

What age do I need to be to do a first aid course?

A.

NO Age restriction however we must be able to assess whether child’s and adults LLN – language, literacy and numeracy skills - are sufficient enough that they can undertake a course and we must have Parent/guardian permission.

Q?

Do I get a certificate?

A.

YES a certificate is awarded to all successful participants and is nationally recognized.

You can get yours upon completion of your course on the SAME DAY.

As of the 1/1/2015 to receive a certificate on the day of a course all participants must pre-enroll, and ensure their USI - Unique Student Identifier has been supplied and verified.

Q?

Why must I pre-enroll after 1/1/2014?

A.

As of 1/1/2015 all participants in an Nationally recognized course require a USI - Unique Student Identification number – this is issued by a government department – Don’t worry we apply for this for you.
You must complete the required fields on your enrolment for this to be activated:
Students must enroll via an email that we send you, this will enable our RTO to receive your USI that is required on all certificates issued.
The government department will verify that this person – NAME/Identification/Date of Birth in particular all match and if they do we are then authorized to use your USI number.
This will take them to a secured site (for legal reasons) where personal information MUST be completed in full. Most fields are compulsory, however to enable authorization of certificates we require as much information as possible for identification verification.

Q?

What happens if I do not pre-enroll?

A.

Pre Enrollment requires payment at time of booking without booking you will not have a position reserved on the course of your choice.

If we have not been issued or do not supply your USI number by the Government Department we cannot issue your certificate on the day, additional expenses will be incurred by the participant for postage of certificate when authorized.

Q?

What is a USI number?

A.

A USI number is a government legislative requirement as of 01/01/2015 that course participants/individuals must supply to their training organisations "RTOs or education facilities prior to completion of your course, its free and simple to follow just just have your identification and personal information ready and follow the steps:

Applying for a USI – Please apply to www.usi.gov.au

Bring your USI number to your course and email us so we can update your records

Information about your USI

A USI is effectively an account or reference number made up of numbers and letters. The USI will allow all of an individual’s training records, entered in the national vocational education and training (VET) data collection, to be linked.

The USI will make it easier for students to find, collate and authenticate their VET achievements into a single transcript. It will also ensure that students’ VET records are not lost.

The USI will be available online and at no cost to the student. This USI will stay with the student for life and be recorded with any nationally recognized VET course that is undertaken from when the USI comes into effect.

You will only need to apply once in your lifetime. A USI must be provided to their training provider before the person can receive a statement of attainment or qualification. This applies to new students, pre-enrolled students, continuing students and school students participating in nationally Recognized accredited training.

Currently, it is not possible for students to obtain a complete record of their VET enrollment and achievements from a single online source. This is inconvenient not only for students and employers, but can also make it more difficult for training organizations to assess pre-requisites, credit transfer and Recognition of Prior Learning (RPL). Incomplete data about access to and use of the VET sector also inhibits the development of evidence-based VET programs.

Q?

What Form of ID are accepted for USI number?

A.

When a student applies for a USI they will be required to supply information from a form of Identification (ID). The Document Verification Service used by the USI System, accepts any one of the following valid Australian forms of ID:

  • Driver’s License
  • Medicare Card Australian Passport

Apply for yours now: www.usi.gov.au

Q?

Do you provide training onsite?

A.

Yes it is our privilege to be able to offer onsite training for groups of 5 and more.

Large and small groups all welcome - ask for our group discount option.

We offer Group Training at your workplace as well as public courses both North Side in Redcliffe and Southside in Wakerley.

Q?

Does the Trainer have a working safely with children blue card?

A.

Does the Trainer have a working safely with children blue card

Yes all of our trainers have current Blue cards.

Q?

How do I pay for my course?

A.

To confirm your place in the course, payment needs to be made before the course date. Payment can be done by using our secured online payment method through PayPal, via phone using a credit card or coming in and paying at reception using an eftpos, credit or cash.